Personalize the Omnichannel Banking Experience
Finance customers expect predictive, frictionless service that fits their digital lifestyle and is accessible from anywhere. Yet, most financial institutions have many numerous business units, with their own systems and services that leads to a disjointed, difficult customer experience. With the ForgeRock Identity Platform, you can create a single view of the banking customer across those lines of business and channels. Better customer experience needs better intelligence.
New e-book on how digital identity is the foundation for creating effective omnichannel user experiences that drive engagement in financial services.
Read how ForgeRock can help you address the top challenges of PSD2 and Open Banking
Financial services companies deliver a better customer experience and drive revenue when they choose ForgeRock
Revised Payment Services Directive – PSD2
What is the Revised Payment Services Directive (PSD2)? And how is the ForgeRock Identity Platform uniquely suited to address its requirements around strong customer authentication, data sharing via secure APIs, and explicit customer consent for data sharing? This short video explains.
Increase Security, Reduce Risk
As digital technology advances, financial organizations face more identity fraud and increasing malicious attacks which impact top line revenue. But this isn’t the same old stolen credential problem. Now, it’s not just a matter of putting a bouncer at the door to check ID; it’s a matter of constantly checking for suspicious activity — the job of a detective rather than a security guard.
Digital identity enables leading financial institutions to secure the identities of their customers, devices, services, and connected things. Today’s omnichannel banking experience requires continuous and contextual authentication as well as a frictionless, intuitive customer experience.
That’s why the ForgeRock Identity Platform offers over 25 out-of-the-box authentication modules. Increased security doesn’t have to mean increased customer frustration.
Privacy and EU
GDPR implementation is complex and analysts and experts alike are reporting that most organisations feel unprepared, under-educated and overwhelmed when thinking about a strategy to address compliance needs. ForgeRock can help.
Millions of customers use your digital services--whether cloud, mobile, or IoT. Protect their digital identities and consolidate customer information, so it's easy to create and personalize the customer experience.
Cars, drones, street lights, gas pumps, wearables, medical devices... they all have a digital identity. With ForgeRock, you establish who these devices belong to, and decide how and with whom (or what) they interact.
Protect and respect privacy. With ForgeRock, you can let your customers share data selectively. Ask them what’s okay to share, how, when, and with whom. Put them in charge, and they’ll put their trust in you.